Wholsale & Retail Skills Sets

Category: Courses
Published Date Hits: 40

WHOLESALE AND RETAIL SKILL SETS:

SKILLS SET FROM 49397:

Retail Supervisor

SAQA ID

Description

Level

Credits

Days

Outcomes

118028 

Supervise customer service standards 

Level 4 

2

Identify areas of service impact, analyse existing service standards and compare them to organisational service requirements. They will also be able to draw up and implement action plans to improve service standards.

118029 

Supervise housekeeping and hygiene in a store 

Level 4 

2

Monitor the implementation of health and safety in the wholesale or retail store.

Supervise maintenance of fixed assets in a wholesale/retail store.

Monitor hygiene in a wholesale/retail store.

118037 

Supervise sales performance 

Level 4 

2

Explain the effect of sales on the Net Profit of the organisation to his/her team, monitor sales to budgets and propose actions to improve sales performance to management

 

SKILLS SET FROM 63409:

Receive and dispatch clerk

SAQA ID

Description

Level

Credits

Days

Outcomes

114892 

Dispatch stock 

Level 3 

10 

2

These persons are able to help implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on stock being dispatched.

114896 

Receive stock 

Level 3 

12 

2

These persons are able to receive stock in a wholesale/retail organisation, implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on stock being received.

258155 

Explain the factors that impact on the bottom line of a Wholesale and Retail unit 

Level 3 

10 

2

Explaining the relationship between the bottom line of a business and the factors that will impact on it.

Explaining how net profit is arrived at on a W&R financial report.

Identifying how the cash and stock functions of the business impact on each other.

Explaining how own job can impact on the bottom line of a business.

 

Order Clerk

SAQA ID

Description

Level

Credits

Days

Outcomes

258155 

Explain the factors that impact on the bottom line of a Wholesale and Retail unit 

Level 3 

10 

2

Explaining the relationship between the bottom line of a business and the factors that will impact on it.

Explaining how net profit is arrived at on a W&R financial report.

Identifying how the cash and stock functions of the business impact on each other.

Explaining how own job can impact on the bottom line of a business.

243712 

Address customer queries in a wholesale environment 

Level 3 

10 

2

Staff in a Wholesale environment who interact with customers either at a counter or over the phone. These persons are able to respond to customer enquiries in a friendly manner, and handle requests for credit/return according to the procedures of the organisation and always presenting a positive image to the customer.

243680 

Take orders from customers 

Level 3 

12 

2

Respond to customer queries in a manner that promotes a positive image for the organisation, check customer details to ensure the organisation's systems are kept up to date, record the customer's order, handle "buy-out" and part orders and promote additional sales when taking orders.

 

SKILLS SET FROM 49280: Store Person:

SAQA ID

Description

Level

Credits

Days

Outcomes

114895

Define the core concepts of the wholesale and retail environment

Level 2

10

2

Persons credited with this unit standard will be able to describe the different market segments, customer profiles and buying habits applicable to the industry.

They will also be able to identify the target market of the organisation, in which they work.

These persons will also be able to identify the different functional departments in an outlet and their main functions in respect of the flow of stock/cash through the business.

They will also be able to explain the environment in which business operates in respect to applicable legislation and shrinkage and losses.

117887

Complete basic business calculations

Level 2

5

1

Complete a basic income statement.

Identify expense requiring improvement.

Identify ways to reduce shrinkage.

114912

Maintain a safe and secure wholesale and retail environment

Level 2

10

2

Maintain a safe and secure work environment.

Understand the role and responsibilities in the event of an emergency situation.

Demonstrate an understanding of safety procedures within a wholesale and retail store.

 

SKILLS SET FROM 58206:  Shelf Packer:

SAQA ID

Description

Level

Credits

Days

Outcomes

114903

Interact with customers

Level 2

8

2

Identify the standards for customer service.

Present a positive image to customer.

Respond to customer enquiries in a positive manner.

114906

Mark merchandise and maintain displays

Level 2

10

2

Display merchandise given a display instruction.

Mark merchandise with labels, tickets and signage.

Maintain displays and layouts.

Maintain safety and housekeeping whilst marking and displaying merchandise.

Prevent shrinkage and losses whilst marking and displaying merchandise.

Maintain stock in the stockroom in order to enhance efficiency of the supply chain.

114891

Count stock for a stock-take

Level 2

5

1

Prepare for stock count.

Count stock.

Perform post stock count housekeeping functions.

 


 Back to Top!

 

Website Designed and Built By: BloemSBN - Bloem Small Business Network ---------- Template by atjoomla.com