Financial Skills

Category: Courses
Published Date Hits: 150

FINANCIAL SKILLS:

Personal Finances (from Qualification 67155)

SAQA ID

Description

Level

Credits

Days

Outcomes

243189

Manage personal finances 

NQF1

8

2

Understand personal finance.

Plan and prepare a personal budget.

Operate a personal bank account.

 

Finances for non-financial managers (14 credits from qualification 66249)

263474

(114586)

Manage finances of a new venture- 

NQF4

5

1

Explain financial aspects involved in running new venture.

Apply cash flow management in the running of a new venture.

Apply an accounting system to manage a new venture.

Analyse an income and expenditure statement.

Analyse a balance sheet.

Make a financial decision based on financial statements.

117156

(10388)

Interpret basic financial statements 

NQF4

3

1

Analysing the basic elements of an income and expenditure statement.

Analysing the basic elements of a balance sheet.

Compiling a personal assets and liabilities statement.

Using the evidence in financial statements to make a financial decision.

263455 (114594)

Apply the principles of costing and pricing to a business venture 

Level 4

6

1

Explain the criteria of a price setting policy for a new venture.

Analyse internal and external factors that impact upon pricing decisions.

Demonstrate an understanding of the relationship between costs, revenue and profits.

 

CONTACT CENTRE SKILLS SET: (54 credits from Qualification 71490)

SAQA ID

Description

Level

Credits

Days

Outcomes

10349

Input data received onto appropriate computer packages within a Contact Centre 

NQF2

12

2

Demonstrating and applying knowledge of computer packages within a Contact Centre.

Inputting data onto company specific packages within a Contact Centre.

Verifying data onto company specific packages within a Contact Centre.

10353

Meet performance standards within a Contact Centre 

NQF2

6

1

Using a computerised system.

Responding to calls or other forms of communication (Range: Inbound or outbound).

Following up customer queries.

10354

Contribute to a diverse working environment in a Contact Centre 

NQF2

8

2

Communicating within a diverse environment - internal and external.

Interacting within a diverse environment both within a Contact Centre and to external customers.

10358

Apply in-bound Contact Centre Operations within a commercial environment 

NQF2

8

2

Retrieving calls from customers.

Inputting subject information from customers in accordance with specific.

Contact Centre requirements.

Responding to queries from customers.

Providing follow up to customers’ requests.

13885

Provide information to customers in a Contact Centre 

NQF2

12

2

Identifying customer needs in a Contact Centre.

Providing information to customers.

13883

Apply out-bound Contact Centre Operations within a commercial environment 

NQF3

8

2

Placing calls to customers.

Recording information from customer.

Responding to queries from customers.

Providing follow up to customers' request.

 


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