Customer Management

Category: Courses
Published Date Hits: 115

CUSTOMER MANAGEMENT

(38 credits from Qualification 67464)

SAQA ID

Description

Level

Credits

Days

Outcomes

252210

(10025)

Handle a range of customer complaints 

NQF4

4

1

Identifying customer's problem.

Committing to solving the customer complaint.

Arranging correct planning and solution to the customer's problems.

Communicating with all stakeholders.

Providing practical business solutions.

252218

(10024)

Liaise with a range of customers of a business 

NQF4

4

1

Explaining the benefits of customer liaison.

Initiating contact with a range of customers.

Maintaining contact with a range of customers.

Administering contact with a range of customers.

252191

(10023)

Identify internal and external stakeholders 

NQF4

4

1

Identifying internal and external stakeholders.

Describing stakeholder’s relationship with the organisation.

Describing the stakeholder’s relationship to each other.

118028

Supervise Customer Service Standards

NQF4

8

2

Identify areas of service impact, analyse existing service standards and compare them to organisational service requirements. Draw up and implement action plans to improve service standards.

 

252214

(10038)

Conduct follow-up with customers to evaluate satisfaction levels 

NQF4

14

2

Monitoring the recording of customers order verbally.

Monitoring the acceptance and recording of customer’s written order.

Monitoring the completion and administering order procedures and documentation.

Monitoring the confirmation and distribution of orders.

Ensuring sales teams follow up on orders placed.

Ensuring overall customer satisfaction and relationships.

252196 

Describe features, advantages and benefits of products and services 

NQF4

4

1

Demonstrating an understanding of features, advantages and benefits (FABs).

Identifying FABs of different products and services.

Recording FABs.

Communicating FABs to prospects and customers.

 


 

Website Designed and Built By: BloemSBN - Bloem Small Business Network ---------- Template by atjoomla.com