Business Management Skills

Category: Courses
Published Date Hits: 212

BUSINESS MANAGEMENT SKILLS

 

BUSINESS ENTREPENEURIAL SKILLS (29 credits from Qualification 49648)

SAQA ID

Description

Level

Credits

Days

Outcomes

119670

Produce a business plan for a new venture

NQF2

8

2

Identifying and demonstrating an understanding of the elements of a business plan

Compiling an organisation structure for one's own business to determine how a business plan can best be integrated

Identifying resources and information required to complete own business plan

Compiling a business plan

119673

Identify and demonstrate entrepreneurial ideas and opportunities

NQF2

7

2

Describing and discussing entrepreneurship.

Identifying own entrepreneurial strengths and weaknesses in relation to opportunity identified.

Identifying the characteristics of a typical entrepreneur.

Identifying entrepreneurial opportunities in own context.

Compiling entrepreneurial goal and personal growth plan.

119669 

Match new venture opportunity to market needs 

NQF2 

6

1

Identifying and describing what marketing is in relation to new venture opportunities.

Conducting market research.

Identifying market segments in relation to own venture opportunity.

Incorporating market research into a marketing plan.

Exploring product/service life cycle.

119668

Manage business operations

NQF2

8

2

Implementing an action plan for business operations

Mobilising resources for a new venture

Managing own time productively

Monitoring productivity in a business venture

Implementing and managing a basic quality system in a new venture

 

KNOWLEDGE MANAGEMENT (from Qualification 49648)

SAQA ID

Description

Level

Credits

Days

Outcomes

13933

Plan, monitor and control an information system in a business environment 

NQF3

3

1

Planning and implementing a storage and retrieval system

Monitoring the booking of items in and out of systems

Classifying and cross-referencing complex information

Updating storage and retrieval systems

 

CORPORATE GOVERNANCE (27 credits from Qualification 23654)

SAQA ID

Description

Level

Credits

Days

Outcomes

242814

Investigate and explain the structure of a selected workplace or organization 

Level 3 

10

2

Explaining the various core functions of an organisation.

Explaining the support functions of an organisation.

Explaining the role of a selected work unit in an organisation, in relation to the core business.

Investigating and explaining the difference between line and support functions in an organisation.

14667

Describe and apply the management functions of an organization 

Level 4 

10

2

Describing the management activities involved in running a successful business.

Explaining the basic activities involved in the management process.

Identifying and explaining the main tasks required of managers.

Applying the decision making process to make a management decision.

Analysing the application of the general management functions in a selected organisation.

119916

Examine the applications of the Basic Conditions of Employment Act and its effect on earnings in own contract 

Level 2 

2

1

Explain the financial elements of an employment contract.

Interpret standard deductions reflected on a salary advice.

Explain the financial responsibilities that a company has to its employees.

Explain the responsibilities of the employee to her/his employer.

120312

Demonstrate knowledge and understanding of the structures that reinforce and support human rights in South Africa 

Level 2 

3

1

Describing the conditions necessary to sustain a human rights environment.

Investigating the public structures that support human rights and the Constitution in South Africa.

Identifying organisations outside of government that reinforce and support human rights in South Africa.

Discussing contradictory aspects of human rights within a specific community.

120309

Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African Constitution 

Level 2 

2

1

Explaining what is meant by human rights.

Explaining how the South African Constitution defines the rights and responsibilities of the individual in South Africa.

Explaining the role of the Bill of Rights in the South African Constitution.

Indicating assistance that is available in a selected area when rights are abused.

 

CUSTOMER MANAGEMENT (11 credits from Qualification 61595)

SAQA ID

Description

Level

Credits

Days

Outcomes

252191

Identify internal and external stakeholders 

Level 4 

4

1

Identifying internal and external stakeholders.

Describing stakeholder’s relationship with the organisation.

Describing the stakeholder’s relationship to each other.

10354

Contribute to a diverse working environment in a Contact Centre 

Level 2

8

1

Communicating within a diverse environment - internal and external.

Interacting within a diverse environment both within a Contact Centre and to external customers.

7836 

Monitor customer satisfaction 

Level 4

3

1

The learner must at all times ensure that the satisfaction of customers is maintained through effective communication. This includes all aspects of customer care especially dealing with complaints and requests.

 

Conflict Resolution (from Qualification 67465)

SAQA ID

Description

Level

Credits

Days

Outcomes

9533

Use communication skills to handle and resolve conflict in the workplace 

NQF Level 03 

3

1

Identify a conflict situation and communicate in such a way that the conflict can be resolved in a constructive manner.

 


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