Secreterial Skills

Category: Courses
Published Date Hits: 228

Secreterial Skills:

MEETING SKILLS:

Meeting Communications (from Qualification 67465)

SAQA ID

Description

Level

Credits

Days

Outcomes

13929

Co-ordinate meetings, minor events and travel arrangements 

NQF3

3

1

Identifying a date, venue and time for meeting or event

Liaising or negotiating with meeting attendees regarding availability

Booking venues and catering

Finalising meeting room arrangements

Making travel, car hire and accommodation arrangements

Notifying and confirming arrangements with attendees or stakeholders

Processing and distributing all documentation required for the meeting or event

13934

Plan and prepare meeting communications 

NQF3

4

1

Demonstrating an understanding of the agenda of meetings

Explaining the purpose and objective of minutes of meetings

Taking minutes of meetings

 

Conducting a Meeting (from qualification 23654)

242816

(13914)

Conduct a formal meeting 

NQF4

5

1

Preparing for a meeting.

Conducting a meeting.

Dealing with differing views in a meeting.

Distributing records of a meeting.

 

RECEPTIONIST (from Qualification 67465)

SAQA ID

Description

Level

Credits

Days

Outcomes

7790 

Process incoming and outgoing telephone calls 

NQF Level 03 

3

1

All those operating in a business environment must be able to use the telephone effectively. This includes individual use as well as the relaying of messages for others.

13928 

Monitor and control reception area 

NQF 3

1

Monitoring the maintenance of a clean and safe reception area as per organisational standards

Monitoring presentation of reception area

Control the monitoring and maintenance of stationery levels

 

Office Management (from Qualification 67465)

SAQA ID

Description

Level

Credits

Days

Outcomes

13937 

Monitor and control office supplies 

NQF Level 03 

2

1

Monitoring office supplies levels

Maintaining office supplies

processes and procedures

Monitoring and controlling the

distribution of office supplies

13931 

Monitor and control the maintenance of office equipment 

NQF Level 03 

4

1

Demonstrating and understanding of office equipment maintenance procedures and processes

Conducting routine maintenance on designated office equipment

 

DATA CAPTURING SKILLS (8 credits from Qualification 67464)

SAQA ID

OLD ID

Description

Level

Credits

Days

Outcomes

252190

10031

Edit, Code and Capture data

NQF4

5

1

Extracting open-ended responses.

Coding correctly, neatly and accurately.

Editing accurately.

Capturing data.

252208

10030

Record raw data

NQF4

3

1

Conducting interviews and de-briefing according to requirements.

Capturing information from interview.

Submitting correct questionnaires.

Transcribing qualitative information.

 

BUSINESS WRITING SKILLS (16 credits from Qualification 61595)

SAQA ID

Description

Level

Credits

Days

Outcomes

12155

Apply comprehension skills to engage written texts in a business environment  (Note Taking)

NQF4

5

1

Identifying and responding to textual features specific to texts.

Recognising information explicitly stated in a text.

Recalling from memory ideas and information explicitly stated in a text.

Analysing, synthesising and organising information explicitly stated in a text.

Using information explicitly stated in a text as well as his/her industry or sector knowledge, intuition and personal experience as a basis for conjectures and hypotheses.

Making an evaluative judgment by comparing ideas presented in a text with external criteria from other written or oral sources and own experience and knowledge of the business sector.

12153

Use the writing process to compose texts required in the business environment  (Business Writing)

NQF4

5

1

Using textual features and conventions specific to texts

Identifying the intended audience for the communication

Identifying the purpose of a text

selecting the appropriate text type, format and layout for the purpose

Organising and structuring a technical text appropriately

Using appropriate grammar conventions

Drafting and editing a technical text

Recognising errors and checking for accuracy

Presenting the same information in different ways

using plain language in business

110023 

Present information in report format  (Report Writing)

NQF4

6

1

Relating the purpose, content, form, frequency and recipients of a range of reports to the information needs of a selected business

Identifying information sources and organisational procedures for obtaining and distributing information relevant to a selected business function.

Compiling reports related to a selected business function, ensuring content and format are appropriate to information requirements and that reporting deadlines are met

Liaising with relevant parties and verifying that reported information is in accordance with requirements and purpose of the report.

 


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